Refund and Cancellation Policy

1. Overview

ArtVista Market is a digital marketplace where creators offer digital goods (such as downloadable content, media, or design assets) and digital services (such as design, editing, consulting, or commissions).

This policy outlines the terms under which refunds or cancellations may be considered, keeping in mind the nature of instant delivery and customization typical of digital products.

2. No Right of Withdrawal After Delivery

Under EU Directive 2011/83/EU (Consumer Rights Directive), digital goods are non-refundable once the download or access begins — if the customer has given express consent to waive the right of withdrawal.

By purchasing on ArtVista Market, you agree:

That delivery begins immediately after payment.
That you waive your right of withdrawal once access or delivery starts.

Therefore, no refunds will be issued after a file is downloaded or a service has started, unless the content is faulty or not as described.

3. When Refunds May Be Issued

Refunds may be granted in the following situations:

Technical issues: You are unable to access the product or service due to a platform error, and the seller fails to resolve the issue.
Defective product: The digital item does not match the description or is corrupted/incomplete.
Undelivered service: A service was not initiated or delivered within the agreed timeframe.
Duplicate purchase: You accidentally purchased the same item more than once (not including license upgrades).

Refund requests for these reasons must be submitted within 7 days of purchase.

4. How to Request a Refund

To initiate a refund:

Email [email protected] with:

Order number
Product/service name
Reason for the request
Supporting documentation (e.g., screenshots, correspondence)

The request will be reviewed within 5 business days.
If the request meets eligibility criteria, a refund will be issued to your original Visa or Mastercard payment method within 7–10 business days.

5. Ineligible Refund Scenarios

Refunds will not be granted in the following cases:

Change of mind after access to the digital item
Purchase by mistake (unless proven and unused)
Lack of software/hardware compatibility (unless clearly misrepresented)
Poor internet connection on the buyer's side

Partial dissatisfaction with creative outcome, where effort was delivered per agreed scope.

6. Cancellation of Services

For services not yet started, cancellations may be possible:

Requests must be submitted before the seller begins work.
Once service delivery begins, cancellations are at the seller's discretion.

Please communicate directly with the seller for custom or commission-based work.

7. Disputes and Escalation

If you are unable to resolve an issue with the seller, you may contact ArtVista Market at [email protected] to initiate a mediation. Disputes will be reviewed, and a decision will be made within 10 business days.

8. Contact

If you have questions about refunds or disputes, contact:

ArtVista Market Email: [email protected] Website: https://artvistamarket.com/